Ordering:

Hot Weather Advice:

During the hot weather, please rest assured that we are taking precautions to ensure your chocolates reach you in one piece.

All our chocolate pizzas and gifts are either made directly to order or stored in our temperature controlled factory prior to despatch to limit the amount of heat exposure they are subjected to.

Furthermore, we despatch all our products late in the afternoon to further reduce this risk.

If, however, on the rare occasion you find your pizza or gift has not arrived intact, then please don't hesitate to contact us via the phone on 0115 989 4254 or via email: customerservices@gourmetchocolatepizza.co.uk and we will happily rectify this for you.

Ordering:

When ordering online please check the date you choose for delivery carefully to suit your needs. 

Directly after completing your order and payment made, an order confirmation will be sent to you by email.  Please check this to see that the delivery address is correct and the delivery date as requested. 

We cannot be held responsible for incorrect addresses or postcodes, or deliveries not made due to the recipient not being available.

Payment:

We accept most major credit and debit cards via secure payment methods using WorldPay and Paypal.

Delivery:

National delivery is available to most UK mainland destinations. For international delivery (including delivery to Ireland) please contact us directly.

Please be aware that if the delivery is to a military base, hospital or university, we cannot guarantee your gift will reach your recipient directly due to the individual establishment's delivery policies. 


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UK Standard delivery orders are usually despatched within one working day of the order being placed. Delivery time is an estimated 2 - 3 working days via Royal Mail, however please note this may fluctuate due to seasonal demand. If no one is available to accept the delivery a calling card will be left to arrange re-delivery or collection from a local sorting office.

Our chocolate pizzas have a long shelf life allowing you to use our standard service and take delivery a few days before a particular date to avoid disappointment.

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UK Nominated and Next Day delivery orders are normally despatched up to 2pm on the day of ordering, with the exception of our personalised range which will be despatched the following day.

Please note that during the peak season of Easter and Christmas - we may temporarily extend our lead times to ensure we can fulfill your order. Please see the availability calendar on the checkout pages to ensure we can deliver your parcel on time. If your preferred date is unavailable on the calendar, please feel free to contact us directly on 0115 989 4254 to see if we can accommodate you.

Delivery time is next working day via DHL couriers and will usually be between 8am and 6pm. An email will be sent directly to you from DHL to confirm the delivery date and/or time. If no one is available to accept the delivery a calling card will be left and re-delivery will be attempted the next working day.

Alternatively, DHL can be contacted via the calling card to arrange a more suitable date.  If you wish to change a delivery address after despatch, this is possible however if it is to a different post code area to the original delivery address, there will be an additional charge for this.

If you wish to track your parcel online through DHL, please click on the link below and enter your Customer reference number starting GCP into the Customer Reference box - please ensure only this option is selected. Then, simply enter the delivery postcode for tracking info.

https://track.dhlparcel.co.uk/

If no one is available on the second attempt the parcel will be returned to ourselves. In this event if you wish the parcel to be sent out again, there will be a new additional delivery charge incurred. Courier deliveries are made any time during the day - usually between 8am and 6pm, for this reason please consider if a work address for delivery may be better than a home address.

Please note we do not make deliveries on a Saturday.

Delivery costs are as follows:
UK Standard delivery:
£3.95 – 1 item
£4.95 – 2 or more items

UK Nominated & next day delivery.
£5.95 – 1 item
£6.95 – 2 or more items


Scottish Highlands & Islands delivery:

Next day service available in - AB10-25 area postcodes only.

Two day service available in:

AB31, AB32, AB33-38, AB44-56 & IV30-32 postcodes.

FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes.

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


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Telephone order and  local collection:
Please call on 0115 9894254
Office opening hours are Monday to Friday, 9am to 5pm, excluding Bank Holidays.

Free collection is also available from our address: Unit 8 Manvers Business Park, High Hazels Road, Cotgrave, Nottingham. NG12 3GZ. Please note same day orders will only be available after 4pm.

Returns:

We hope your order is to your complete satisfaction. If there is a problem please contact us and we will aim to fix things for you as soon as possible.

 

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