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Frequently Asked Questions

Ordering

Find and add items to your shopping bag.

Once on The Gourmet Chocolate Pizza Company website you can click on the tab that says ‘Shop’.  You then have the option to select which type of chocolate you would prefer or if you have a dietary requirement you can search through our gluten free, vegan or vegetarian chocolate gift pages.  You can also select based on occasion such as Birthday gifts or Father’s Day Gifts. From here simply hover above the item you wish to purchase, click through and then add to basket.  You will then see your selection has been added to your basket.

Sign In, Create a new account and checkout

To complete your order you can click on the Login link in the top right hand corner of the screen.  If you are a returning customer you will be asked for your password and email address.  If a new customer, you will be invited to create an account.  You are not required to create an account if you prefer not to.

Choose your delivery options.

This is step 2 of checkout.  You can either deliver to an address of your choice or collect from our office.  There is further information on specific delivery information within our Delivery FAQ’s section further down this page.

Check your order summary

This is step 3 of checkout and is where you will be able to review all aspects of your order prior to entering any payment details.  This will also confirm any item quantities, messages, vouchers, discounts and offers you have within your basket, whilst breaking down your delivery costs as well.

Make payment.

You will be asked to enter your card details and billing information.  (All major credit/debit cards are accepted).  You can also pay with Paypal or call us on 0115 9894254 and pay over the phone.

Registering

Why will the website not let me register?

It is possible you already have an account registered with us using that email address and password.  If so please attempt to log in as an existing customer on the log in screen.

Why am I unable to log in?

This would most likely be due to you not having an active registered account, an incorrect password or a non-registered email address.  Please ensure you have registered and if you are a returning customer do not attempt to register again with the same details as this will fail.

What do I do if I've forgotten my password?

On the login screen there is a link beneath the returning customer section with ‘forgotten password?’ written.  Click on the link and then enter your email address.  You will be sent an email explaining how you access a password.

How do I change the details of my online account?

Once logged in you will be taken to the "my account" section of the site.  From here you will be in a position to view your order history, update your details and manage your delivery addresses.

Basket

How do I put items in the Basket?

If you want to order an item, click the 'Add to Basket' button on the item's product detail page.

How can I change the quantity of an item I have in my Basket?

Once you've added an item to your basket you can keep searching or browsing until your basket contains all the items you want to order.  You can access the contents of your Basket at any time by clicking the Basket button at the top of every page of our website.  You can change quantity by amending this within your Basket or initially when selecting the product itself on the product page.  The quantity can be amended during checkout also.

How can I remove something from my Basket?

You can remove items from your basket by going to your basket and clicking remove beneath each product.

How do I mark something in my Basket as a gift?

If the item in your basket is a gift tick the box that says ‘Is this a gift?’ and we will make sure we don’t print the price on the delivery note.

How do I save something in my Basket for later?

Any item you add into your basket will stay there until you either remove it, clear your cache or purchase it.

My Basket looks right. How do I finish my order?

Simply click ‘proceed to checkout' within your basket in the bottom right hand corner of your screen.  You will then be given the option to either login first or place your order then create an account.

Delivery

What are delivery options for the UK?

Standard delivery will take between 2 and 4 working days not including weekends or Bank Holidays and costs £3.95 for single items and £4.95 for multiple items.  Next day or nominated day delivery is available at £5.95 for single items or £6.95 for multiple items.

What are delivery options for outside the UK?

If you wish to order a product to be delivered to another country please call us on 0115 9894254 and we will be happy to provide you with a quotation.

Do you offer next day delivery?

Yes - Next day delivery is available at £5.95 for single items or £6.95 for multiple items within the UK.  Next day delivery excludes Weekends and Bank Holidays.  Please note that you can select the next day delivery option on our website up until 2pm for your order to be dispatched that day.  This does not apply to our personalised range which will be dispatched the following day.

Do you offer specific day delivery?

Yes - Nominated day delivery is available at £5.95 for single items or £6.95 for multiple items.

How do I send my order to a friend at an address other than my own?

During step 1 of checkout you will find the address page.  If you wish to deliver to a different address simply tick the box then insert the address.

Can I order online and collect?

Yes.  During step 2 of checkout you will find the delivery page from which you can either select a delivery option or ‘collection’. You can collect your order from us directly, at Unit 8, Manvers Business Park, High Hazels Road, Cotgrave, Nottingham, NG12 3GZ. Mon-Fri, 10.30am - 4.30pm only.

Gifting

How do I add message cards?

You can do this at the basket stage of your order before going through to checkout.  If you click on ‘My Basket’ there is a text box for you to enter your gift card message.

Is it possible to add a ‘don’t open until’ message?

Yes.  If you would like us to add a ‘don’t open until’ message give us a call on 0115 9894254 or email us at customerservice@gourmetchocolatepizza.co.uk quoting your order number and we will make sure the message is printed on the outside of the package.

Payment, Vouchers and Discounts

What payment methods doThe Gourmet Chocolate Pizza Co. accept?

We accept Visa, Mastercard, PayPal.  We also accept cash for collection orders.  We do not accept American Express at this time.

My card has been declined - why?

This is always frustrating and there are a number of reasons as to why a card may decline, we always suggest the best thing to do is to check your details are correct and contact your bank.  If no explanation can be found please contact us on 0115 9894254.

How do I add a voucher to my order?

At checkout when you come to ‘confirm order’ there is a text box available for you to insert any voucher codes.

Are there Corporate discounts available for large orders?

For information on large orders please contact us on 0115 9894254 or email sales@gourmetchocolatepizza.co.uk .

Checking, Amending and Cancelling

I placed an order but didn't receive an order confirmation. Did you get my order?

The first place you should check is your order history.  You can view this by logging in and viewing your account.  Within your account you will see the order history option.  You will then see a full list of all orders we have received from you online and by phone, complete with order number, total price and date.  If you do not see your order here please contact us on 0115 9894254 with your name, email address and postcode as soon as possible.

Where can I see my order history? 

For online, phone and post orders - you can view this by logging in and viewing your account.  You will see a full list of all orders we have received from you online and by phone, complete with order number, total price and date.

How to find Your Order Number

Your order number will be visible upon completion of your order, an email order confirmation receipt will also be sent to you.

Can I amend my order after it has been placed?

This is only possible if your order has not been dispatched.  You should immediately contact us on 0115 9894254 with your order number.  Please note we will try our best to amend your order but we cannot guarantee it will be possible. 

Returns, Resends and Refunds

What if I’m not happy with my order?

You can order in complete confidence; if you’re not 100% happy with your order then we guarantee we’ll immediately put it right for you.  Please email us at customerservice@gourmetchocolatepizza.co.uk.

What if my order arrives damaged?

All of our products are carefully packed to withstand their journey in the post and we are confident they will arrive with you in perfect condition.  In the event that your order does arrive damaged, please don’t worry.  We guarantee we’ll immediately put it right for you – Please email us at customerservice@gourmetchocolatepizza.co.uk.

Can I contact you about a gift I have received?

Of course, we’re here to help so please call us on 0115 9894254 or email us at customerservice@gourmetchocolatepizza.co.uk quoting the order number on your delivery. 

Products

Where can I find out specific dietary information on products?

Dietary information is available on the product page under the ‘Ingredients’ tab.  If you do require further information, we would ask that you send us an email at customerservice@gourmetchocolatepizza.co.uk or call us on 0115 9894254.

Is the range suitable for vegans?

We believe our dark chocolate is suitable for vegans, however as it is made in the same environment as our milk chocolate we cannot guarantee it is free from milk traces.  Please see our vegan page for all vegan products

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