An update on our services

As we all wait in anticipation for the latest updates on Coronavirus, we have been busy gathering as much information as possible to ensure we can continue to offer you a seamless customer experience, whilst taking take care of our staff and close colleagues, like our delivery drivers.

With that in mind, we want to tell you about some of the steps we have taken so far:

  • We are holding regular reviews with our internal teams, ensuring we maintain the highest possible standards in food hygiene in line with our latest five star food hygiene rating.
     
  • As a company, we are adhering to all current recommendations from the Dept of Health and the World Health Organisation (WHO).
  • We have temporarily suspended our Click & Collect service to help protect both our customers and our team members.

  • Thinking ahead, we are aware that our ability to deliver to our customers is dependent on a number of delivery organisations. Whilst every effort will be made to continue to supply and deliver your gifts on time, if there should be any reason where this is not possible we will, of course, keep you updated regarding any unforeseen delays.

  • Due to the high volume of orders we are receiving on a daily basis, we have temporarily extended our lead time for processing orders, The current turnaround time from ordering to dispatch is approximately 5 working days. 

We hope you and your loved ones keep safe during these uncertain times, in the meantime if you have any concerns over placing your order, please don’t hesitate to give us a call on 0115 989 4254.

Best wishes,
From Helen and The Gourmet Chocolate Pizza Company team x

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