Terms & Conditions
It is our wish to offer you a Belgian chocolate experience to totally enjoy, have fun with and find delicious. At The Gourmet Chocolate Pizza Co. we are committed to providing the very best service we can. If you are not entirely happy or have any concerns please contact us through one of the following: Please call 0844 8010959 or write to Units 7 & 8 Manvers Business Park, High Hazels Road, Cotgrave, Nottingham, NG12 3GZ.
Our Commitment
Our aim is to respond to all complaints within 24 hours.
Allergies
All our chocolate products are made in an environment that uses nuts.
Payment
We take payment at the time of order, not the time of despatch. This allows us to make sure there are no last minute problems in getting your order delivered on time.
Gift Card Messages
We reserve the right to edit any gift card message that contains offensive and/or inappropriate content. We guarantee total privacy of any message, the message card is placed inside the packaging and in a sealed envelope and cannot be read during transit.
Privacy
We do not disclose your personal details to any third party.
Returns and Cancellations
In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative. However, if this would prevent us from meeting your required delivery date, we will send suitable substitutes of the same or higher value and contact you afterwards.
You may cancel orders at any time up to 10am on the morning of your order being collected or dispatched, and receive a full refund. Once the item is sent out you may return it within 7 days and receive a refund of the full purchase price less postage and packing charges. This is conditional on the return of goods to us in their original packaging and in the same condition as they were received.
Returning items is the responsibility of the purchaser. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.
Any items should be returned to this address only:
Units 7 & 8 Manvers Business Park,
High Hazels Road,
Cotgrave,
Nottingham,
NG12 3GZ
Contact Details
Our full contact details are as follows:
Our registered business address:
The Gourmet Chocolate Pizza Co
Units 7 & 8 Manvers Business Park,
High Hazels Road,
Cotgrave,
Nottingham,
NG12 3GZ
Tel: 0844 8010959
Email: info@gourmetchocolatepizza.co.uk
These Terms and Conditions do not affect your statutory rights.