It is our wish to offer you a Belgian chocolate experience to totally enjoy, have fun with and find delicious.  At The Gourmet Chocolate Pizza Co. we are committed to providing the very best service we can. If you are not entirely happy or have any concerns please contact us through one of the following:   Please call 0115 9811768 or write to 16 Sandale Close, Gamston, Nottingham, NG2 6QG.

Our aim is to respond to all complaints within 24 hours.

All our chocolate products are made in an environment that uses nuts.

We take payment at the time of order, not the time of despatch. This allows us to make sure there are no last minute problems in getting your order delivered on time.

We reserve the right to edit any gift card message that contains offensive and/or inappropriate content.  We guarantee total privacy of any message, the message card is placed inside the packaging and in a sealed envelope and cannot be read during transit.

We do not disclose your personal details to any third party.

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative. However, if this would prevent us from meeting your required delivery date, we will send suitable substitutes of the same or higher value and contact you afterwards.

You may cancel orders at any time up to 10am on the morning of your order being collected or dispatched, and  receive a full refund.  Once the item is sent out you may return it within 7 days and receive a refund of the full purchase price less postage and packing charges. This is conditional on the return of goods to us in their original packaging and in the same condition as they were received.

Returning items is the responsibility of the purchaser. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.

Any items should be returned to this address only:
16 Sandale Close
Gamston
Nottingham
NG2 6QG

Our full contact details are as follows:

Our registered business address: (please note this is not a retail outlet and should be used for correspondence only.)
The Gourmet Chocolate Pizza Co
16 Sandale Close
Gamston
Nottingham
NG2 6QG

Tel: 0115 9811768

Email: info@gourmetchocolatepizza.co.uk

These Terms and Conditions do not affect your statutory rights.